Reference

kera303 Privacy Policy for Your Account Data

Our Privacy Policy explains what we collect when you open an account, connect DANA or QRIS, and move from login to the lobby.

Clear collection rulesWallet record contextAccount access requests
kera303 kera303 Privacy Policy for Your Account Data
CONTACT PATHS

Find Help With Privacy Requests

A direct support route helps when your account record, wallet reference or login history needs clarification.

Account support route Send a privacy question through the account support path and identify the account email…
Payment record check For DANA, GoPay, OVO or QRIS questions, include the payment reference and approximate time.
Access correction request Ask us to correct an account detail or explain a stored device event.
DATA PRACTICES

Explore How We Handle Account Records

Our handling process follows the account action that created each record. Login, wallet and device events are kept separate from support conversations where practical, then connected when a request requires account checks.

Account details

We collect the details needed to open and maintain your account, such as contact credentials and verification responses. Clear account steps help us distinguish your request from another person’s request.

Device signals

When you sign in on a phone or computer, we may record device and browser signals, login time and approximate network details to identify unusual access and protect the account.

Cookie choices

Cookies and similar browser storage can remember session settings and help connect a login to the correct account. You can manage browser cookie controls, though some account functions may then need another sign-in.

Wallet matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be stored with a transaction record. We do not ask for your wallet PIN through support messages.

Retention timing

We keep records for as long as needed for the stated account purpose, security checks, dispute handling or legal duties. When a record is no longer needed, we delete or separate it where practical.

Change requests

You can ask about access, correction or eligible deletion through account support. We may confirm your identity first, then explain what can be changed and any reason a record must remain.

Browse Answers About Privacy Policy

These answers focus on the questions you may have before opening an account or connecting an Indonesian wallet. If your case involves a specific login, QRIS reference or device event, send those details through the account support path without sharing a password or wallet PIN.

The Privacy Policy covers account details, login and device signals, support messages, cookie use, and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use account and device data to provide sign-in access, match support requests, identify unusual activity and connect the correct payment event. Access and eligibility depends on local law.

Yes. The Privacy Policy covers QRIS, DANA, OVO and GoPay references connected with your account, along with bank transfer or virtual account records needed for payment matching.

You can request a correction through account support. Include the account email or phone detail and explain the change. We may verify your identity before updating a record.

Send an access request through the account support path and identify the account you used. We may ask for verification, then explain the available data and any lawful limits.

We retain data for the account purpose, security checks, dispute handling or legal duties that require it. After that need ends, we delete or separate eligible records where practical.

Yes. Contact account support with the device type, approximate login time and account detail. We can explain the related cookie or device record without asking for your password.