Reference

kera303 Terms & Conditions for Indonesia

kera303 Terms & Conditions explain how you open, use and protect an account, including checks linked to DANA, OVO, GoPay and QRIS.

Account rulesWallet checksAccess termsPolicy contacts
kera303 kera303 Terms & Conditions for Indonesia
POLICY HELP

Check a policy question with us

A clear contact path helps when a Terms & Conditions question affects your account or wallet status.

Account access If phone verification or a sign-in step is covered by a clause you do…
Wallet status For DANA, OVO, GoPay or QRIS questions, include the payment reference and status shown…
Policy changes When you want to question, correct or request a change to a policy record…
ACCOUNT SAFEGUARDS

Browse how we handle policy records

Our Terms & Conditions work alongside practical controls around account records, cookies, security and retention.

Account data

We use registration and verification details to operate the account terms, check ownership and respond to policy requests. Keep your phone and account details current so our access checks can match your request.

Cookies

Cookies may preserve sign-in preferences and help connect a policy request with the correct account session. Your browser settings control cookie storage, although changing them can affect account access steps.

Sign-in security

You are responsible for keeping passwords, verification codes and wallet access private. If you suspect another person used your account, contact support before making another payment or changing policy details.

Record retention

We retain account and payment records for the period needed to administer these Terms & Conditions, resolve disputes and meet applicable legal duties. A retention request can be sent through the policy contact path.

Request changes

To correct account data or ask how a clause applies, provide the account phone, the requested correction and supporting reference. We may need to verify ownership before changing any record.

Policy contact

The support link in your account area is the practical route for Terms & Conditions questions. Include whether your request concerns access, DANA, QRIS, a withdrawal check or an account record.

Browse answers about account terms

These Terms & Conditions questions cover the points Indonesian account holders usually check before opening an account. We explain the access wording, payment responsibilities, data requests and support route so you can decide whether the terms fit your situation. If your question is not listed, contact us with the relevant account step.

They cover account creation, phone verification, lawful access, wallet use, account security, policy changes, data handling and support requests. Read them before confirming an account step or payment.

Access depends on local law. You must meet the applicable eligibility rules and complete the account steps we request, including phone verification before account access where that check applies.

DANA and QRIS payments must follow the account and cashier instructions shown for your region. Keep the payment reference, use an account-linked wallet where required and contact support if status is unclear.

Yes. Send the requested correction through the account support route with your phone number, the affected field and supporting reference. We may verify ownership before updating the record.

Use the account access support path rather than creating a second account. We may ask for phone verification or other ownership checks before restoring access under the Terms & Conditions.

Use the policy contact route and specify whether your request concerns registration data, cookies, retention or correction. Include the account reference so we can direct the request accurately.

We publish the current wording on this policy page and may require you to acknowledge material changes during account access. Check the page before using wallet or account functions.